Frequently Asked Questions
Here is a list of the most frequently asked questions about the upcoming changes to ORCA.
Please contact us if your question isn’t answered on our website.
Find answers by topic
Can I keep using my ORCA card?
Yes. You don’t need to replace your card, all cards will work (Adult, LIFT, Senior, Disabled, Youth, Employee Cards, all RRFP cards). You’ll be able to continue using your card while also taking advantage of the improvements that the new system has to offer. Management of your existing card will move to myORCA.com or on the myORCA app for iOS or Android.
What is new with ORCA?
The new and improved ORCA is an upgraded fare payment system that is used by transit agencies in the Puget Sound region. These include Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. It builds on the existing ORCA system and offers transit riders new and improved ways to pay their fare.
ORCA customers and transit riders were asked to comment on the current ORCA system. Over 2,600 people responded. Customers confirmed that ORCA has made traveling throughout the region easier. The feedback we received from the survey led us to keep the things customers like and ensure the new ORCA will now:
ORCA offers a mobile app to manage your account today
ORCA offers a mobile fare payment app on Android devices as of June 2024
Instantly load value and products to your ORCA account
- Continue to offer more retail locations to buy ORCA cards and add value. ORCA has worked to expand to a minimum of 250 locations for customers between 2022 and now.
- Feature an improved website that makes it easier to manage your account
You can add fare value in real-time, manage your account from anywhere with the new myORCA App or myORCA.com website, which replaces orcacard.com and orcacard.biz, and find more retail locations. There are new ORCA card readers and vending machines across the region.
With the new and improved ORCA system, you have the flexibility to keep using the card you have. If you load your ORCA card at retail stores, you will need a new, re-designed card to reload it at some locations.
If you share an ORCA card with someone, each rider will now need their own card to ride transit. Group fares for school trips and caregivers will still be available.
Where can I manage my account and add value?
myORCA.com replaces orcacard.com and orcacard.biz and you can also download the mobile app, myORCA, for iOS and Android devices. The new website and app will be easier to use and include new account management tools and features, which include instant fare loading and multiple card management capabilities. ORCA launched a mobile fare payment app on Android devices in June 2024.
You can also manage your account at a physical location, such as a participating retail store, ORCA vending machine or via in-person customer service.
Do I need to create a new account?
No, it is not required. If you wish to view your card balance online, you will need to create a new account and link your card on myORCA.com or the myORCA app. You can load value without logging in here. You can also add value to your card at a physical location, such as a participating retail store, ORCA vending machine or via in-person customer service. Find a location here.
Do I need to set up a new autoload on myORCA.com?
Yes. If you had one on our previous website, orcacard.com, you will need to create a new account and set up your autoload again on myORCA.com or via the app. Here is a quick how-to video on how you can do this.
How do I replace a lost or stolen ORCA card?
You can replace your ORCA card online, over the phone, at a customer service office or through the mail. The card will be blocked and no longer valid for fare payment. Once the card has been replaced, the card cannot be unblocked. If your card is managed by your employer or another organization, please contact them for replacement.
To replace your ORCA card online, login to your My ORCA account, select “Replace card” from the “MY ORCA cards” menu, and choose the card (must have Full Access). Follow the prompts and pay the $3 replacement fee. A replacement ORCA card will be mailed to you within 5-7 business days. If you have a valid pass, E-Purse, and/or active Autoload, it will transfer to the replacement card automatically in a paused state. Visit your account online to un-pause the Autoload once you receive the card. The new card will come already registered.
If you do not have a My ORCA account, call ORCA Customer Service at 888-988-6722 /TTY:711 to order your replacement card over the phone. If you need a replacement card sooner, please visit an ORCA customer service office instead. To replace via mail, complete the ORCA Card Order/Add Value form and mail it with payment for the $3 replacement fee to the address on the form.
What do I need to do if I get my card from my employer?
Nothing, but if desired, you can connect it to the myORCA website and app if you wish to load additional products or purse value in addition to what is provided by your employer.
Can I keep using my ORCA card?
Yes. You don’t need to replace your card, all cards will work (Adult, LIFT, Senior, Disabled, Youth, Employee Cards, all RRFP cards). You’ll be able to continue using your card while also taking advantage of the improvements that the new system has to offer. Management of your existing card will move to myORCA.com or on the myORCA app for iOS or Android.
What is new with ORCA?
The new and improved ORCA is an upgraded fare payment system that is used by transit agencies in the Puget Sound region. These include Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. It builds on the existing ORCA system and offers transit riders new and improved ways to pay their fare.
ORCA customers and transit riders were asked to comment on the current ORCA system. Over 2,600 people responded. Customers confirmed that ORCA has made traveling throughout the region easier. The feedback we received from the survey led us to keep the things customers like and ensure the new ORCA will now:
ORCA offers a mobile app to manage your account today
ORCA offers a mobile fare payment app on Android devices as of June 2024
Instantly load value and products to your ORCA account
- Continue to offer more retail locations to buy ORCA cards and add value. ORCA has worked to expand to a minimum of 250 locations for customers between 2022 and now.
- Feature an improved website that makes it easier to manage your account
You can add fare value in real-time, manage your account from anywhere with the new myORCA App or myORCA.com website, which replaces orcacard.com and orcacard.biz, and find more retail locations. There are new ORCA card readers and vending machines across the region.
With the new and improved ORCA system, you have the flexibility to keep using the card you have. If you load your ORCA card at retail stores, you will need a new, re-designed card to reload it at some locations.
If you share an ORCA card with someone, each rider will now need their own card to ride transit. Group fares for school trips and caregivers will still be available.
Where can I manage my account and add value?
myORCA.com replaces orcacard.com and orcacard.biz and you can also download the mobile app, myORCA, for iOS and Android devices. The new website and app will be easier to use and include new account management tools and features, which include instant fare loading and multiple card management capabilities. ORCA launched a mobile fare payment app on Android devices in June 2024.
You can also manage your account at a physical location, such as a participating retail store, ORCA vending machine or via in-person customer service.
Do I need to create a new account?
No, it is not required. If you wish to view your card balance online, you will need to create a new account and link your card on myORCA.com or the myORCA app. You can load value without logging in here. You can also add value to your card at a physical location, such as a participating retail store, ORCA vending machine or via in-person customer service. Find a location here.
Do I need to set up a new autoload on myORCA.com?
Yes. If you had one on our previous website, orcacard.com, you will need to create a new account and set up your autoload again on myORCA.com or via the app. Here is a quick how-to video on how you can do this.
How do I replace a lost or stolen ORCA card?
You can replace your ORCA card online, over the phone, at a customer service office or through the mail. The card will be blocked and no longer valid for fare payment. Once the card has been replaced, the card cannot be unblocked. If your card is managed by your employer or another organization, please contact them for replacement.
To replace your ORCA card online, login to your My ORCA account, select “Replace card” from the “MY ORCA cards” menu, and choose the card (must have Full Access). Follow the prompts and pay the $3 replacement fee. A replacement ORCA card will be mailed to you within 5-7 business days. If you have a valid pass, E-Purse, and/or active Autoload, it will transfer to the replacement card automatically in a paused state. Visit your account online to un-pause the Autoload once you receive the card. The new card will come already registered.
If you do not have a My ORCA account, call ORCA Customer Service at 888-988-6722 /TTY:711 to order your replacement card over the phone. If you need a replacement card sooner, please visit an ORCA customer service office instead. To replace via mail, complete the ORCA Card Order/Add Value form and mail it with payment for the $3 replacement fee to the address on the form.
What do I need to do if I get my card from my employer?
Nothing, but if desired, you can connect it to the myORCA website and app if you wish to load additional products or purse value in addition to what is provided by your employer.
