Preparing for Launch

Thank you for joining our virtual open house sessions about the improvements and changes coming to ORCA!

Here you will find the PDF presentation from the event, a recorded video of the presentation, as well as everything you need to know ahead of launch on May 16, 2022.

Watch the Recording: ORCA Virtual Open House

View the recording

Key Things to Know: May

The new website and app launch Monday, May 16, along with:

  • Instant fare loading
  • Improved account management tools
  • Lower card cost ($5 to $3)

Important Changes:

  • Everyone needs an ORCA card
  • Existing autoloads expire
  • Group fares via customer service only
  • Retail stores have 1-hour loading delays (May-July)
  • Retail stores load E-purse only

What You Need to Know:

  • All cards will work indefinitely (Adult, Youth, Senior, Disabled, LIFT and other reduced fare cards). You do not need a new card.
  • You will not lose your existing card balance; E-purse value or Pass
  • When you need to add value or passes, create a new account at or with the myORCA app for iPhone or Android
  • Autoloads will expire. Set up Autoloads again in your new account

Key Things to Know: Summer 2022 and Beyond

A new ORCA card will launch along with 2x retail locations: 

  • You do not need a new card unless you add value to your ORCA card only at retail locations

Important Changes:

  • Retailers start selling new cards
  • Current cards will not work in the new retail network but will continue to work everywhere else
  • Retail stores load E-purse only
  • Retail stores return to instant loading

What You Need to Know:

  • Tap-to-pay functionality will launch starting in 2023
  • More features to come!

Getting Started with the New and Improved ORCA!

Watch our video on how to get started with the new and improved ORCA.

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